FAQs
1. What products does Nikatt offer?
Nikatt specializes in ethnic and contemporary Indian wear, including Sarees, Kurtis, and Men’s Kurtas. Each piece is designed and manufactured in-house to ensure high quality, comfort, and affordable pricing.
2. Where is Nikatt based?
Nikatt is headquartered in Surat, Gujarat, India, one of the largest textile hubs in the country.
Address: H-1, First Floor, City Industrial Estate, Behind Swaminarayan Temple, Udhna Main Road, Surat – 394210.
3. How do I place an order?
You can place your order directly through our website.
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Browse your favorite product.
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Select the desired size, color, or quantity.
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Click Add to Cart and proceed to checkout.
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Complete your payment using one of our secure payment gateways.
Once your order is confirmed, you will receive a confirmation email with your order details.
4. Do I need an account to make a purchase?
No, you can place an order as a guest. However, we recommend creating an account to enjoy a faster checkout, order tracking, and exclusive offers.
5. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through secure payment gateways.
6. How long does it take to process and deliver my order?
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Processing Time: 1–3 business days after payment confirmation.
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Delivery Time (India): 4–7 business days after dispatch.
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International Orders: 10–20 business days, depending on destination.
Delays may occur during festivals, holidays, or unforeseen courier issues.
7. How can I track my order?
Once your order is shipped, you’ll receive a tracking ID via email or SMS. You can track your order status through the courier partner’s website using this ID.
8. What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused, unwashed, and undamaged products in original packaging.
For more details, please visit our Return & Exchange Policy page or contact us at nikattindia@gmail.com.
9. How do I request a return or refund?
To initiate a return or refund:
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Email us at nikattindia@gmail.com within 7 days of delivery.
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Mention your order ID, reason for return, and attach a product photo.
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Our support team will review your request and provide instructions.
Refunds are processed within 7–10 business days after product inspection.
10. Are sale or customized items returnable?
No, items purchased during sales, promotions, or custom-stitched orders are non-returnable and non-refundable.
11. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping charges, delivery time, and customs duties vary based on destination.
12. What should I do if I receive a damaged or wrong item?
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery at nikattindia@gmail.com.
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Include your order ID, a brief description, and photos or an unboxing video.
We’ll arrange a replacement or refund as per our policy.
